• Support@martinny.com
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PRODUCT MAINTENANCE

An untimely service interruption
is the best way
to lose a customer to the competition.


Why

Increase customer loyalty and minimize churn by guaranteeing that your offering is reliable and ready to use at all times.

Avoid losses

Untimely service interruptions mean losses: lost revenue lost data, and lost reputation... We detect issues before they impact the general public, thus saving your organization from incurring losses.

Optimize costs and performance

We monitor long-term trends and hiccups in your system, minimizing the risk of any issues occurring in the first place. Thus, we optimize your performance and improve cost-effectiveness.

Minimize churn

A comprehensive product monitoring service like ours means that your users will be able to complete purchases whenever they want to. This translates into an important decrease in churn.

What we deliver

Our maintenance experts will make sure that your services run well by monitoring their performance and making necessary fixes.

System monitoring

We receive bug reports from users and handle their entire life cycle, including communication and escalation to appropriate teams inside and outside the company.

Bug report management

We swiftly react to errors in your system as soon as they occur. We assess the impact and resolve the issue to ensure the service is back in operation.

Incident management

Our team works to identify, diagnose and solve problems. We perform root cause analysis for unwelcome trends as well as post-mortem analysis of all the major and critical incidents to avoid reoccurrence.

Problem management

Our Service Level Managers design a product maintenance service to match your business needs and monitor all the above processes to ensure that your KPIs are met.

Service level management

Our Service Level Managers adopt a holistic approach to confirm that the fixes made for all individual incidents and problems converge in a way that promotes long-term service stability and peak performance.

 

 

Do you want to get our quality service for your business?